Queue Management System

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Queue Management System in Kenya

Improve productivity, reduce customer waiting and enhance customer experience

Are you facing problems like unorganized waiting areas, queue congestion due to the increased customer waiting time, increased employee idle time, frustrated customers due to unfair serving and walk-offs, unable to monitor the performance of a branch located in a distant location?

Ultimately this affects your brand as you are unable to create a unique customer experience which can be your competitive edge. In turn, it diminishes customer loyalty. Yet, hiring additional employees is not the answer, as this may reduce productivity, lead to staff idleness, and reduce profitability.

Wait no more, We can solve your problem!

Our Queue Management Solution is designed not only to address all your problems but also help you create an environment where your customers can feel at home even while waiting. Our solution can: redefine customer experience, gain visibility into your branch operations to measure performance and help you create a competitive edge.

Introducing QueueProManager – Key Features

Easy, customizable and reliable. Web based solution for easy management
Interactive Graphical User Interface
Mobile queueing – use mobile app to get ticket before reaching the branch
Centralized Management – monitor all your branches from a single location
Digital signage integration to engage waiting customers and reduce perceived wait times

Queued Ticket Monitoring & Warning alert receiving
Services Categorization
Performance insights using web based dashboard and reports for decision making
Cloud ready
Cost effective- choose from fundamental and optional features

QueueProManager is a cost-effective solution for everyone: For Management, For Operator and For Customer.

Our Queue Management System is ideal for following businesses in Kenya:

Banks
Government Institutions
Hospitals
Retail
Embassies
Telcom service centers

Services Categorization
Saccos
Universities & schools
Clinics
Any other organization which encounters a heavy flow of customers.

Our QMS is the ultimate turnkey solution for single to multi-branch businesses seeking to enhance customer experience and brand.

Products


8″ Ticket Dispenser	10″ Ticket Dispenser	Standing Ticket Kiosk

Counter Display	Customer Feedback Devices	7″ Ticket Call Terminal

Main Display	Digital Signage	32″ Standy Kiosk

4/8 Port PoE Switch	Voice Module	Keypad

Virtual Call Terminal	Queue Management	Customer Feedback

Online Appointment	Digital Signage System	Table Report

Content Management System	Content Management	Mobile Device

Web Appointment	Multiple Chart/Graph Report	Custom Ticket Format

Email Reports	Multi-Selection Report	Favorite Report